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Having a better brand is better than having a better product

Posted on: November 22nd, 2017 by The Moderator No Comments

The Octagon: Hi Guys, Please introduce yourselves.

Eugene: Hi guys. My name is Eugene. I’m a Creative Director for Gr8an, A Trellis Group Company. I’m an avid consumer of Speculative Fiction, sci-fi and fantasy, with an unhealthy obsession for time management and process optimization. I read, write and design. Nice to meet you.

Adaora M.D: I’m Adaora MD – Creative Industrialist and Dreamterpreter. Undercover Singer/Songwriter/Rapper. Very very undercover. Passionate about People and Purpose.

Akinlabi: Hi, I am Akinlabi Akinbulumo, but you can call me the Phisha. My most prized possession is a hook because with it I am able to fish all that I need and win all whom I need.

Damola: Hello, I’m Damola Adepetun, a project manager, an underground pencil artist whose alter ego is called Darmani. I’m passionate about helping solve problems, especially for people who are looking for direction and purpose. Also avid Manchester United fan.

Dele: Hi, I’m Dele Anjorin. A juggernaut for anything that ignites a happy soul. Wear a smile and you get me!

Valentine: Hi, I am Valentine. You can call me Val for short. A communication expert, an avid people’s person, I like to relate with people’s mind to get the best thought from them. My mind is my most prized asset.

Tomisin: Hello guys. I’m Tomisin…prefer to be spelt as “Tomisyn”. An Art Director for Gr8an, A Trellis Group Company. Low-key painter, Jazz lover. Inspired by little things.

The Octagon: Awesome introductions. We’ve got 52minutes. I’ll be moderating the conversation. However, we will just let it flow naturally. There’s no right or wrong, just opinions. Our topic for today is; “Having a Better Brand is Better than having a Better product.” Discuss.

Valentine: I will liken a brand to a hen and the product as its egg… the quality of the brand is revealed in the kind of product it delivers. If your brand is good it is revealed by the product you deliver.

Adaora M.D: In my opinion, the ideal thing would be to have both. But If I had to choose, I’d pick having a better brand. No doubt the product is super important, in fact it is crucial to the Brand Perception. However, it is not the only variable that determines brand position.

Akinlabi: I totally agree with the statement simply because I have come to learn that people buy into extensions of themselves. They buy into or buy things that better enhance their personal stories and journeys. This means that your promise is defined first and that any product you develop only ensures that you keep that promise.

Damola: I’m going to go a bit left and pick having the better product over a better brand. The reasoning is that, having the better product ensures you deliver on your brand promise every time.

Eugene: Hmmm. I wouldn’t necessarily say that having a better brand is better than a good product because in the end if the product is subpar it will reflect on the brand, however, a good brand allows you to get away with a less than good product… For a while.

Adaora M.D: What if you have a good product and bad customer service?

Dele: I’d go with having a good brand is better than having a good product. There are different variables here.  Because a fruit is bad doesn’t mean the tree isn’t good.

Adaora M.D: I understand your reasoning. However, let me ask a Question. Is Nike a Better product than Reebok or Adidas?

Akinlabi: I disagree. A good brand will ensure you have a good product. And a good product isn’t about having the best specifications. It is about meeting the people’s needs. It is about understanding who you exist for and what you can develop to help them be themselves more.

Valentine: Some people have promise they intentionally created and some have promise they don’t know they accrued due to poor structure. If a brand seeks to have a good product without the need to build on a proper structure they inevitably create a stigma-like promise.

Tomisin: I think a better brand would stand the test of time but the product might not if it doesn’t reflect the brand promise.

Eugene: I think a lot of people are under the perception that brand translates to product and vice-versa. While a product might be under a brand, a brand is not necessarily limited to its product.

Dele: A product is sure a reflection of the brand promise. But it doesn’t sum up the totality of the brand

Adaora M.D: I think the term “better product” is relative to the perception of the person consuming the product. E.g. We have probably all tasted various types of Chocolates that are amazing, but somehow Cadbury stays top of mind In their market. Same with Coca Cola, they all taste the same really, but Coca Cola has managed to keep majority of the market share.

Akinlabi: True!

Dele: I agree

Damola: Ok let’s assume the customer service isn’t great, for context I’ll use Nigerian eateries for instance, if the good products meets the need of the person, with albeit subpar customer service satisfaction from having a consistently good product can over ride having a great message but having to apologize for products that don’t work most of the time. My case in point is Dominos vs Debonairs. Dominos has a way stronger brand here but Debonairs is just better pizza. People would forget a customer service scuffle for an amazing slice. I’m also assuming the product involves delivery and other components as well as being “better” not just the client facing.

Adaora M.D: Personally, I don’t think Nike has the better product. However, they have a Solid brand and have built a perception in the mind of consumers that they are the better product

Akinlabi: THIS!

Eugene: Better would be a very subjective term with regards products among the brands you’ve mentioned. Who determines what “better” is. Or rather what is the criteria for measuring better?

Adaora M.D: Exactly. It’s all down to perception ala Brand

Eugene: Yeah, that’s what I mean. Subjective.

Dele: Better is relative. So is luxury

Valentine: A brand may not be limited to its product but it shapes the mind of its customers towards it. We must understand that the product is a voice which the brand uses to communicates its promises to its consumers.

Adaora M.D: Valid Point Damola. Very Valid

Akinlabi: This is a great example. But I don’t think that dominos has a stronger brand. What they might have is a stronger Brand presence which comes from their awareness campaigns and locations.

Tomisin: It’s all about what the customer perceives the brand to be, not what the brand says it is.

Damola: However while they have a stronger brand they also have a good product which is at par or not too far off from their competitors. Cases where the disparity between the brand and the product are too wide wouldn’t stand the test of time. Ultimately the product would have to be changed to save the brand. Same with Nike

Adaora M.D: Hahahhaa. Love this. It reminds me of when a Client says, “Your fee is expensive”. A fee that other people pay without blinking.  The fee isn’t expensive, the client just can’t afford it. 2 separate things.

Damola: A case in point was how Nike needed the air Jordan 3 shoes, with Jordan’s performance that night to save the brand. According to the Tinker man anyway.

Tomisin: It’s all about brand presence and promise

Damola: So how do you fulfil the promise without the product or good service at least?

Adaora M.D: Absolutely, but here’s the thing. The reason the company still had any strength in the market post the product failure is because of Their Brand.  Their market knew they would bounce back, or at least expected it.

Damola: Hmm okay so the better brand is a necessary buffer to allow the product to be improved but only a better product is not enough collateral?

Eugene: So basically, the brand is the foundation. The products and services are the bricks that build the house. If the foundation is solid, even in the worst conditions, the majority of the structure stays intact. And if it doesn’t, you don’t have to start from scratch.

Adaora M.D: THIS! Awesome Analogy. I most definitely think Product is super important. Saying its unimportant is pretty much saying, Death to Value Creation. And I’m a huge proponent of Value. But I don’t think a Product can be successful in isolation of the brand. As Akinlabi said, People definitely buy into people.

Eugene: I’m thinking the same thing.

Adaora M.D: You can have 3 people selling the same quality product in the market, eg. Tomato Sellers. But you’ll always go to your “Customer” because they are doing something different. Even though they’re all selling the same Tomatoes o.

Damola: Haha this is where you have a strong point. There’s brand trust even if the others may be better

Dele: “Water” is one of the best brands in the world. It gives life. But that doesn’t mean you drink all. And it still doesn’t negate the fact that it’s acceptable globally.

Tomisin: The perception of a product to a consumer is determined by how the brand has decided to “package” the durability, usage and excellence of the brand product for the consumer to naturally enjoy. If they (the brand) fail in that aspect, it would be difficult to prove a point meanwhile another competing brand is already there to steal the show with a better perception creation.

Adaora M.D: Ok. Let’s diversify the convo a bit.  Question for you guys. Using the tomato seller scenario I just shared….How do you guys personally pick who you buy from?

Eugene: It’s a tightrope walk!

Damola: What if the product isn’t sorted and the better brand perception loses out

Eugene: Product and service. I might suffer a bad fruit for a friendly seller. Within reason of course

Dele: Trust.

Akinlabi: True

Adaora M.D: How about Price? Would you let your pocket suffer for a brand you trust? E.g. If your customers price is higher than his competitors? Would you still patronize him?

Damola: There’s a strong trust component here but it’s finite. While I trust my electrician, or tomato seller. I have a finite amount of times when I get disappointed I seek better service or product from somewhere else.

Tomisin: Ahhh. Lol. If I’m certain about the product’s durability, surely I will.

Adaora M.D: Disclaimer: I’m using the term Customer here…the Nigerian way o. It’s actually Seller

Damola: Certainly not in all cases – if my relationship can’t sway him to bring his price down and there’s a competitor offering the same level or lower price, I’m switching.

Dele: If the service is top-notch why not.

Valentine: I generally would move towards a cheaper product.

Damola: I’m not the most loyal customer though.

Akinlabi: Relationship!!!!!!!!!

Damola: Isn’t service part of the product? Or are we calling that brand as well.

Akinlabi: I would place delivery….service as part of the brand.

Valentine: I like cheap things sha.

Dele: Lol

Akinlabi: After the first purchase…. we make a connection that I don’t want to lose or change

Eugene: Sometimes, yes. There are products I’d rather have no doubts about regardless of the price.

Adaora M.D: Hmmm. Interesting. Personally, I won’t switch to someone I cannot trust. Would rather stay with someone I trust even if their price increases.

Valentine: But relationship should influence cost, or I think it should.

Adaora M.D: I think that’s where False Economies of scale sets in

Eugene: If you’re limiting it to Tomato sellers. Spar won’t care about your relationship. Well, I guess that’s what loyalty packages are for?

Dele: Sure it is. Which is why I’ll still go with the customer. Brand loyalty can’t be an oversight over time when the brand is stays true to its promise.

How can social media proliferation in Nigerian and the digital community play a critical role in telling the Nigerian story?

Posted on: August 28th, 2017 by The Moderator No Comments

The Octagon: Thanks for accepting to be a part of this Octagon Room.

How can social media proliferation in Nigerian and the digital community play a critical role in telling the Nigerian story?

Let’s begin with some introductions before going into the discussion. Can everyone let us know who they are and share a bit about what they do?

Taslim: I’m Taslim. Ex-Googler & Digital Marketer. Runs a talent-focused digital consultancy where I build people to grow businesses. Interests include but not limited to digital education, startups, Africa and Jollof. *Nigerian jollof to be precise. 😁

Osaretin: I’m Chief Osaretin. Graphics Designer, Brand Developer, Photographer & Creative Director for Jonathan Cole.

Peace: Hi Everyone, I’m Peace Itimi. Digital Marketer, Google Digital Skills Trainer and Co-founder of Rene Digital Hub.

Chuka: Hey Everyone, Chuka Ekeledo – I head up Astract9: a budding digital agency with strong tenets in data driven marketing. Head up Redux, the digital arm of Red Media & Whogohost Biz growth – a SME-centric web solutions service.

Genevieve: Hello everyone…. I’m Genevieve Craig, Digital Media Consultant and Creative Writer.

Damilola: Hello everyone, I’m Damilola Oshifowora. Social Media Manager and Marketer and a budding brand communicator.

Petra:  Hi, I’m Petra. Marketing and communications officer at Junior Achievement Nigeria.

Joyce: I am Joyce Imiegha, I am an entrepreneur and an idealist (sometimes). I am a digital marketer and a business development lead at René digital hub.

The Octagon: Within the last decade Nigeria has witnessed a massive spread in the use of smartphones and PC’s, coupled with the ease of access to internet data and an ever increasing mobile network coverage. It’s no more a strange sight to see primary school children with internet enabled phones or tablets, neither is it a rarity to encounter grandparents connected to their families via Facebook or WhatsApp, even those in the rural areas have not been left behind in this digital race especially with the foray of affordable smartphones. Studies suggest that when Nigerians go online (predominantly with their mobile phones) they spend much of their time on social media platforms (Blogs, Facebook, Twitter, YouTube and so on).

According to premium times, at least 7.1 million people use Facebook daily in Nigeria, making the country Africa’s biggest user of the social media platform. Nigeria, Africa’s most populous country, is ranked 10th on the list of world’s top internet users, according to eMarketer; with 57.7 million users at the end of 2014, which is predicted to rise to 84.3 million by 2018. Social media platforms have proven to be an effective market to reach out to target audience as popular brands, organizations, celebrities, the media and even politicians have taken advantage to improve on their presence, brand and products.

Do you think our country Nigeria can take advantage of digital media to improve global perception?

Chuka: First off, great statistics – I’m definitely going to use it in my next pitch. Second, personally yes I think we can take advantage but are these people online interested in improving the global perception or they just want to have fun?

I like this term “good use” but my question is how we can control the narrative because from my time online – a lot of people aren’t putting their digital activities to good use but more to vanity.

Petra: Is the perception on a local or national scale a positive one? Very many Nigerians don’t believe in the brand Nigeria. While a few others do, they are ashamed to show that they to show that they do

Damilola: Yes we can. In fact we have already started taking advantage of digital media. With the likes of Osa7 for Microsoft and The rise to fame of Olajumoke the bread seller. I think we just need to focus on making positive perception.

Taslim: Interesting stats there. Yes, we can definitely improve global perception by harnessing the advantages of digital media.

The internet provided us with more channels to be able to connect with one another as well as more platforms to solve solutions. For instance, Facebook which started as a social media (for connecting people) has become an entire ecosystem (a mashup of different tools and platforms). This simply means you can do more things with your regular Facebook account. I think it starts with driving awareness through social media which is already happening. But we need to do more to ensure that the youth are keyed into the good use of these channels.

Joyce: We can, if we are willing to. Generally, I think the average Nigerian has a nonchalant attitude towards the maintaining a good perception of the nation globally.

Peace: Most definitely we can and I think we are already doing so. All it takes to change the global perception of a person or a brand or in this case a country, is to promote online the creative and positive things about us. The more we drive (and promote) conversations, innovations and talents of Nigerians, the more world sees us differently.

Taslim: To control the narrative, we need to engage influencers and make them the face of the movement. Influencers in different industries from music to tech to government are the ones who control this narrative.

Peace: I totally agree with this.

Joyce: Well said

Damilola: This is true. We’d need to tell untold stories that will shape the perception of Nigeria on a global scale.

Genevieve: Yes, most definitely. Let’s look at the country as if it was a brand. The key to brand management is telling a great story about the brand concerned. Nigeria has many stories which have been untold… Most of them have been either forgotten or taken for granted. Digital media creates so many avenues to recreate the image of Nigeria both within the country (to us Nigerians) and globally.

Peace: To control the narrative, influencers in different sectors would need to come into play.

Genevieve: True. The average Nigerian doesn’t have a sense of pride when it comes to a lot of things concerning the country.  How do we begin to shape the minds of citizens to have a sense of national pride? Every industry has a part to play.

Chuka: But again, this is a bit superficial because anyone who is willing to look beyond the surface will see that uncouth nature of the average Nigerian through their commentary

Petra: I think we should resell Nigeria to Nigerians.

 Chuka: I think this should be the foundation of any branding effort. First shaping the mindset of the Nigerian, and that it is very hard for a country that has failed its citizens again and again. That is the core of the problem is how Nigerians think. If you can change how a man thinks, you can change the world.

Damilola: Yes. A country is its citizens though.

The Octagon:  A lot has been expressed, what do you think is responsible for the poor image of the country in spite of the great stories beginning to emerge.

Taslim: Bad media. We don’t blow our whistle enough when we do the good things. We end up getting popular for the wrong reasons. Imagine the people we see as role models are uncouth, would we be otherwise? If all Wizkid and Davido uses Twitter for is beef, how do you expect their fans (who run into millions btw) to behave online? I still believe influencers have a lot to do with how we appear online. Celebrities beef everywhere are not helping matters. Another example is the way celebrities show off wealth. It has affected the average Nigerian to think the measure of happy living is how many notes of Naira you can display on Instagram. Same also goes to musicians singing about internet fraudsters. All of this come into play when we start to measure our global perception from the digital angle. I think the influencers across industries have a big role to play in that.

Damilola: Misrepresentation and misuse of digital media platforms.

Petra: We must take it beyond Jollof rice wars.

Genevieve: It’s largely related to governmental issues

Osaretin: The average Nigerian youth have not been able to take their eyes off “music and yahoo x2” as a means of making it. Yes there are other great ways to make money and we have amazing examples. Government is not the problem here.

Petra: One good impression if Nigeria that I believe digital media has helped established is our resilience.

Peace: The fact that an average Nigeria would rather tweet about how Buhari is not doing anything and how the country is Trash rather than celebrate the amazing success stories and little victories we have.

Petra: I agree however, in terms of place public relations which takes us back to branding the nation. Consider some parts of the UAE for instance. If not for branding and publicity through traditional and digital media, who really goes on vacation in a desert.

Joyce: First, the leadership. The reaction towards the poor conditions/corruption of/in the country. The poor moral standards and mindset of citizens. The things we report/post on social media/the internet. The sad impression internet fraudsters have established for us.

Damilola: Plus Nigerians have been stereotyped and we’re playing into these stereotypes.

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